Well it was only supposed to take three weeks... so make of that what you will. At first they didn't have a reason why it was taking so long and eventually just sent it back not done (2-3 months later) saying his photo wasn't acceptable. Then he sent it in again and they said it took forever because of a backlog over Christmas etc. But now that's it's April, really not sure what the issue was. In any case, it was very frustrating.